Terms and Conditions

Effective October 2026 · Version 1.0

1.About these terms

1. iPour is provided by iPour.App (“iPour”, “we”, “us”).
2. These terms apply to everyone who uses the iPour website and app at ipour.app (the “Service”). “You” means the person using the Service and, where you use it for a business, that business too.
3. By creating an account, accepting an invitation, or using the Service, you agree to these terms. If you create an account for a business, you confirm you’re authorised to agree to these terms on its behalf.
4. You must be at least 18 years old to create an account.

2.Accounts and companies

1. When you sign up, you create a company in iPour and become its owner. Each person can belong to one company.
2. The owner is responsible for the company’s account, including its settings, its plan and billing, the team members it invites, and the records entered into it.
3. Give accurate information when you sign up and keep it up to date, including your company name, ABN and contact details. These appear on reports you generate.
4. Keep your password private and don’t share accounts. Each person who needs access should have their own login. Tell us straight away at daniel@ipour.app if you think someone has accessed your account without permission.

3.Team members

1. The owner can invite team members by email. Team members can sign in and view the company’s projects, pours, dockets, photos and reports, and download files, reports and CSV exports. They can’t change records.
2. The owner decides who has access and can remove a team member at any time. Removal takes effect immediately.
3. Only invite people you’re entitled to share the company’s information with. The owner is responsible for making sure team members follow these terms.

4.Plans, prices and billing

1. Prices are in Australian dollars and are GST Free. We’ll issue tax invoices through our payment provider.
2. Pro renews automatically every month on the same date you subscribed, and we charge your nominated card each time, until you cancel.
3. Payments are processed by Stripe. We don’t see or store your full card number. Stripe’s own terms and privacy policy also apply to payments.
4. A Pro subscription covers the whole company, including all its team members.
5. If a payment fails, Stripe may retry it. If it still can’t be collected, the company returns to the Free plan (see section 6) until payment is made.
6. We may change the price of Pro or the plan limits. We’ll give the owner at least 30 days’ notice by email before a price increase or a reduction in limits takes effect. You can cancel before the change applies, and you won’t be charged the new price.

5.Cancelling and changing plans

1. The owner can cancel Pro at any time in Settings → Manage billing. Cancelling stops the next renewal. Pro stays active until the end of the month already paid for, then the company moves to the Free plan.
2. We don’t give refunds for part-months or unused time, except where the law requires. That includes when a guarantee under the Australian Consumer Law hasn’t been met (see section 13), or where we end the Service for reasons that aren’t your fault (see section 15).
3. Cancelling Pro doesn’t delete any data. To close the account completely, see section 15.

6.Plan limits and read-only mode

1. The Service stops you adding projects, pours or files beyond your plan’s limits.
2. If a company moves from Pro to Free while holding more than the Free limits, its account becomes read-only. Everyone can still view, print and download everything. The owner can delete records, or delete a project and move its pours into another, until the company is within the Free limits, or rejoin Pro.
3. We never delete your records just because you changed plans.

7.Your data

1. Your company owns its content: the projects, pours, dockets, photos, documents, reports and other information entered into or uploaded to iPour (“Your Content”).
2. You give us a non-exclusive licence to store, copy, process and display Your Content only as needed to provide, secure and support the Service for you. We don’t sell Your Content, and we don’t use it for advertising.
3. You’re responsible for Your Content. You confirm you have the right to upload it, including photos of supplier dockets and documents from other parties.
4. You can export your docket register to CSV, and print or save reports as PDF, at any time. We back up the Service regularly, but we recommend you keep your own copies of records you’re legally required to retain.
5. Each report records the data at the time it was generated. Reports aren’t updated when records change later.
6. When an account is closed, we delete Your Content within 30 days, and it is removed from our backups within 90 days. The only exceptions are where we must keep information by law, such as billing records.

8.Acceptable use

You must not, and must not let anyone else:

• use the Service unlawfully, or to record false or misleading information;
• try to access another company’s data, or any part of the Service you’re not authorised to use;
• test, probe or get around the Service’s security, plan limits or access controls, except through a security disclosure to us;
• upload malware, or files you don’t have the right to share;
• overload or disrupt the Service, including by automated scraping or excessive requests;
• copy, resell or reverse engineer the Service, except as the law allows.

9.Professional responsibility

1. iPour helps you record and report concrete pours. It is not engineering, testing, certification or compliance advice.
2. Calculators give estimates only. Warnings, such as for slump outside tolerance, a mix that doesn’t match the specification, or long batch-to-arrival times, are prompts to check. They aren’t a complete or authoritative quality check, and they don’t cover every requirement of your specifications, drawings, ITPs or the applicable Australian Standards.
3. You and your project team remain responsible for decisions on site: accepting or rejecting loads, testing, curing, stripping and loading, approvals, and meeting your contract and legal obligations. Have qualified people check anything that matters before relying on it.
4. “Approve & lock” records an approval made by a person in your company. It isn’t a certification by iPour.

10.Availability and changes to iPour

1. We aim to keep the Service available and secure, but we don’t promise it will be uninterrupted or error-free. Maintenance, faults and events outside our control can cause downtime.
2. We may improve or change features. If we remove a paid feature in a way that significantly reduces what Pro includes, we’ll give the owner at least 30 days’ notice. You can then cancel, and we’ll refund any amount paid for the period after the change.

11.Intellectual property and feedback

1. We, or our licensors, own the Service, including its software, design and the iPour name and logo. These terms don’t transfer any of those rights to you.
2. If you send us feedback or suggestions, including through the feedback form, we may use them to improve iPour without owing you anything. We won’t publicly identify you as their source without your permission.

12.Privacy

1. We handle personal information in line with the Privacy Act 1988 (Cth) and our Privacy Policy, which explains what we collect, why, and how you can access or correct it.
2. Your Content may include personal information about other people, such as names of site staff, drivers or suppliers. The company is responsible for collecting and sharing that information lawfully.
3. We’ll tell you, and the regulator where required, if a data breach is likely to cause serious harm, as the Notifiable Data Breaches scheme requires.

13.Australian Consumer Law

1. Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth) or any other law that can’t lawfully be excluded or limited (“Non-excludable Rights”).
2. Where we’re allowed to limit our liability for a failure to comply with a consumer guarantee (for example, where the Service isn’t of a kind ordinarily acquired for personal, domestic or household use), our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

14.Liability

1. Subject to your Non-excludable Rights, the Service is provided with the features described on our website and in the app. We don’t make other promises about it, including that it’s fit for a particular purpose we haven’t agreed to in writing.
2. Subject to your Non-excludable Rights, neither of us is liable to the other for indirect or consequential loss, or for loss of profits, revenue or business opportunity. The exception is loss caused by fraud, wilful misconduct, or a breach of section 8 or of confidentiality.
3. Subject to your Non-excludable Rights, our total liability to you for all claims relating to the Service in any 12-month period is limited to the greater of the fees you paid us in that period and A$100.
4. Our liability is reduced to the extent you, or your team members, caused or contributed to the loss. That includes relying on the Service against section 9, or not keeping your own copies of records you’re legally required to retain.
5. You’re responsible for loss caused to us or to third parties by your breach of section 8, or by Your Content infringing someone else’s rights. This is reduced to the extent we caused or contributed to the loss.

15.Suspending or ending your account

1. You can stop using the Service at any time. To close the company account and have Your Content deleted, the owner can email daniel@ipour.app from the owner’s email address. Cancel Pro first (section 5) to stop future charges.
2. We may suspend or close an account if you seriously or repeatedly breach these terms, if we must by law, or to stop an immediate security risk. Except in urgent cases, we’ll first give you notice and a reasonable chance to fix the problem.
3. We may stop offering the Service altogether by giving at least 60 days’ notice. If we do, we’ll refund any amount paid for the period after it ends, and give you time to export your records.
4. Sections 7, 9, 11, 13, 14 and 17 continue to apply after an account ends.

16.Changes to these terms

1. We may update these terms, for example to reflect changes in the law or the Service. We’ll show the new effective date at the top of this page.
2. For changes that are material and not in your favour, we’ll email the owner at least 30 days before they take effect. If you don’t agree, you can cancel before then and won’t be bound by the change. If you keep using the Service after the change takes effect, you accept it.

17.General

1. These terms are governed by the laws of New South Wales, Australia, and both of us submit to the courts of that state and the Commonwealth.
2. If we have a dispute, we’ll both first try in good faith to resolve it by talking. Either of us can still seek urgent relief from a court.
3. If part of these terms is found to be invalid or unenforceable, that part is removed and the rest continues to apply.
4. Not enforcing a right straight away doesn’t mean giving it up.
5. You can’t transfer your account or these terms to someone else without our written consent. We may transfer them to a business that takes over the Service, if your rights aren’t reduced as a result.
6. We’ll send notices to the owner’s account email. You can send notices to us at the address in section 18.

18.Contact us